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Frequently asked questions
Question & Answers
- A: We offer two types of car rental services in Kolkata:
- Self-Drive Service: Rent a car and drive yourself.
- Chauffeur Service: Enjoy a ride with a professional driver.
A: We provide a wide range of vehicles, including economy cars, sedans, SUVs, and luxury vehicles, catering to various customer needs.
A: Yes, our services cover the entire city of Kolkata and nearby areas.
A: You can book a car through contacting our customer care team.
A: For self-drive services, you need a valid driver’s license, government-issued ID, and proof of address. For chauffeur services, only a valid ID is required.
A: We accept UPI, mobile wallets, and cash payments.
A: Yes, a refundable security deposit is required. The amount varies depending on the vehicle.
A: Yes, a refundable security deposit is required. The amount varies depending on the vehicle.
A: No, fuel expenses are not included. The car will be provided with a full tank, and you are expected to return it with a full tank.
A: Additional charges will apply for exceeding the rental period, as per the terms and conditions.
A: Yes, all our chauffeurs are experienced, professionally trained, and background-verified for your safety and comfort.
A: Absolutely! You can provide your itinerary, and our chauffeur will follow it accordingly.
A: No, these charges are not included in the fare and must be paid by the customer.
A: All our vehicles are regularly serviced and sanitized. We also provide a 24/7 helpline for roadside
A: You can cancel your booking up to 24 hours before the scheduled time for a full refund. Cancellations within 24 hours will incur a fee.
A: In case of an accident, inform our customer care immediately. Insurance coverage and terms will apply as per your rental agreement.
A: You can contact us via phone, email for assistance.
A: No, we maintain complete transparency. All charges are clearly mentioned in your booking confirmation.